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It just appeared, she went to ENT who told her nothing could be done and about two months later her tinnitus had gone away. I know her and all her family. Her sister was recalling how distressed she was today.
I don't want to ask her questions because she's over it and I don't want her to go back there... I wouldn't want to discuss it if I were her... It was nearly 2 years ago.
She isn't back to normal because if she carries on like a normal person (e.g., goes to concerts or loud restaurants, doesn't make sure not to take ototoxic drugs, etc.) there is a good chance that her tinnitus will be back.